1. Introduction

Welcome to La Querencia, your destination for unique vintage and handmade home decor items. By accessing, using our website or placing an order, you agree to comply with and be bound by the following terms and conditions of use, without reservation.

2. Your privacy

Thank you for shopping at www.laquerenciadecor.com. Ensuring the privacy and security of your personal information is very important to us. Our privacy and security policy outlines the information we collect about you, how and why we use the information, and the choices you have to restrict our usage of this information.

3. Legal

Our website is accessible to all internet users 24/7 except in cases of interruptions for technical maintenance or security reasons. La Querencia is not liable for any damages resulting from the unavailability of the website. We do not guarantee uninterrupted, timely, or error-free access to the website, its content, or services. Technical interruptions may occur, and users accept such interruptions by agreeing to the Conditions of Use.

La Querencia reserves the right to update the website for technical or commercial reasons without altering the conditions of use or substantially affecting the services provided. While we endeavor to ensure the accuracy and timeliness of information on the website, we do not guarantee the completeness or precision of the information. La Querencia is not liable for any errors, inaccuracies, or omissions in the website's content, nor for damages resulting from third-party interference, modifications to information on the website, or inability to access the website due to maintenance, security reasons, or other technical constraints.

4. Sales

All sales made through La Querencia are final. We do not accept returns or offer refunds. Our items are hand-selected by us to ensure quality control. Our vintage items are in good, pre-loved condition and may show typical signs of wear and tear due to their age. We make a conscientious effort to identify any noticeable flaws. Please ensure that you love your item before purchasing by reading the descriptions carefully and feel free to message us with any questions.

The items offered for sale are those described and available on the Website, within the limit of available product stock. Information is updated in real time. Nevertheless, La Querencia cannot be held liable for errors occurring during the update. La Querencia cannot be held liable in the case of an order cancellation because of stock depletion.

La Querencia takes the greatest care in the presentation and description of the products to provide the customer with the best possible information. However, some non-substantial errors may appear on the Website, which the customer acknowledges and agrees to.

Some items sold by La Querencia are handmade from natural resources. Due to this, there will be slight variations in color and form. Small flaws might also be inherent in our items due to their artisanal nature. These are part of the authenticity of the product and add to their individuality and beauty. The color you see on your screen might not match identically with the true color of our actual product

5. Shipping

We offer shipping within the United States for an additional cost. Shipping costs will be calculated at checkout based on the delivery address and the size and weight of the items purchased.

Delivery is made to the delivery address indicated by the customer, which must be the address of the customer's residence, an individual of their choice, or a legal entity (delivery to their company). Deliveries cannot be made to hotels or P.O. boxes.

The customer must ensure that they have provided accurate and complete information concerning the delivery address (including house number/name, building number/name, staircase, access codes, names and/or numbers for the intercom, etc.). In the event of inability to deliver the products to the address indicated by the customer, the products will be returned to La Querencia, which will contact the customer to organize another delivery.

La Querencia cannot be held liable for late delivery caused by fortuitous events. If the delivery time is exceeded and is not justified by a case of force majeure, the customer may request the cancellation of the sale and within a maximum period of 14 days will receive a refund of the order. La Querencia cannot be held liable for any direct or indirect damage resulting from a delay in delivery.

6. Refunds and Returns

We do not accept returns or offer refunds, so please be sure to love your items before placing an order. The items offered for sale are those described and available on the website.

7. Order Processing

Orders will be processed and shipped within 5 to 7 business days of payment confirmation. Once your order has been shipped, you will receive a tracking number via email to track your package.

La Querencia reserves the right to remove any product displayed on the website at any time and/or to replace or modify any content or information related to any product. Despite our best efforts to satisfy client expectations, La Querencia may be obliged to cancel an order even after sending a confirmation by email. In such a case, the order will be reimbursed.

8. Personal Data and Cookies

The personal data we process includes your name, gender, delivery/billing address, email address, phone number, and financial information.

You may give us your personal information by filling in forms on our website. This includes information you provide when you search on our website, subscribe to our newsletter, search for a product, place an order on our website, participate in a promotion or survey, and when you report a problem with our website.

We collect information about your interaction with our services and your communications with us. This can be information we receive from devices (including mobile devices) you use when you access our services.

We use this information to personalize your shopping and browsing experience, to process transactions, to send periodic emails such as our newsletter if you did sign up for one. We use the email that you have provided us by processing the orders to send you information and updates related to your order and browsing history, and to update you with our latest offers, products, news, and promotions.

We continuously aim to improve our website through the information that we have gathered by your cookies and the possible feedback from you.

The information that we receive from you will help us to respond more effectively to your needs and your customer requests.

Our data retention policy is dictated by data protection laws, and we will not keep your data for longer than is necessary.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policy regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or our website’s terms of service.

When you click on links on our store, they may direct you away from our website. We are not responsible for the privacy practices of other websites and encourage you to read their privacy statements.

If requested, we will share your information to comply with any legal request.

All your account information is only used in the context of your business relationship with laquerenciadecor.com. This information is never resold. La Querencia does not store any bank details. To improve our service, the Website may use cookies.

By using and browsing our website, you agree to place cookies on your device and access them when you visit the website in the future. If you want to deny the use of cookies, you should take necessary steps within your web browser or use their own security settings to block all cookies from La Querencia and its external serving vendors

9. Intellectual Property

All content on the La Querencia website, including text, images, and logos, is the property of La Querencia and is protected by copyright laws. You may not use, reproduce, or distribute any content from this website without our prior written permission.

10. Limitation of Liability

La Querencia shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the website or the purchase of any products from La Querencia.

11. Governing Law

These terms and conditions shall be governed by and construed in accordance with the laws of the State of Texas, without regard to its conflict of law principles.

12. Changes to Terms

La Querencia reserves the right to modify these terms and conditions at any time. Changes will take effect immediately upon posting on the website. Your continued use of the website after any changes indicates your acceptance of the modified terms and conditions.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

13. Contact Us

If you have any questions about these terms and conditions, please contact us.